"I had a great experience and love my glasses!"
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Stephanie Kalen
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"I am loving my new glasses! Thank you Monica!"
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Erika Clapp
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"It started with a smile and has resulted with 3 pairs of glasses! Monica not only provided a replacement lens (within 3 days) for my old pair of glasses, but she pro
vided me a pair of reading glasses, prescribed sunglasses and a stylish new pair of frames fit for a prince! I am running out of things to buy!!!
Her focus to provide the best customer experience and service is the reason I always go back to Monica and Zoom Optical!! Keep smiling...."
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Richard Blackwood
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"Right from the start, Zoom Optical has impressed me with their efficient, professional manner and an approach that inspires confidence.
Optician, Monica So is always pleasant, accommodating and most importantly truly is looking after her customer's best interest. Her downtown Toronto, underground PATH location and extended hours are ideal
to providing customer service for those of us with demanding work schedules. With great admiration, I highly recommend Zoom Optical as your eye care
provider."
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Sincerely,
Vince c/o City of Toronto.
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"Monica, Thank you for the fast service, great customer service and awesome glasses!!"
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Regards,
Julio
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"I love my new eyeglasses. (no headaches since I got them)"
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Susan Johnston
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"Monica love my New glasses. The progressive Lenses are great. I can see much clearer. Your service is No. 1. Your prices are great. I always recommend Zoom to everyone I talk to."
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Leon Benezrah
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"I love my glasses and have received tons of compliments. Thanks for helping me select the right eyewear Monica!"
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Serena Wong
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"Hi Monica,
I want to thank you for your help in choosing the right glasses. The lenses you recommended are great and I do not need to take my glasses off when I walk around the office and go into meetings etc.
Reading and working on my laptop or computer terminal are seamless.
THANK YOU!
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Diana Ciuhandu
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"Thanks Monica, it's been a real pleasure doing business with you...you run a great business - your clients are lucky to have you!
TC, ttyl"
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Mark Brion
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"I’m still smiling, Monica, and so is everyone that sees me with my new spectacles! As a very satisfied customer, I would like to thank you for helping me choose my new look. I love my Nikon lenses and they work incredibly well with the Zyoko-Inaké frames’s. I would not hesitate to return to Zoom Optical and highly recommend the experience."
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Brenda Grandmaitre
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"I bought from Zoom Optical because it had a very good selection of frames that were both unique in construction and design yet classic in look. I received excellent service and assistance in picking the right frames and lenses with the various options explained very clearly. I like the additional benefits of the eyeglass cleaner and the custom fitting sunglass clip-on. Overall I was extremely happy with the final product that I got."
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Mark Bonamini
Systems Manager
RBC Dexia IS
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"I decided to buy from Zoom Optical because of the great and unique selection of glasses as well as excellent service from store owner, Monica. She is extremely friendly and very helpful in the style of frame that is flattering for the wearer. Monica is always very patient and never pushy in her attitude. I would rate my experience at Zoom Optical as well above expectations and have been recommending Zoom Optical to all of my friends and co-workers who wear glasses. I can truly say that Monica is the nicest salesperson you will meet and you will be very happy in your decision to buy from Zoom Optical."
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Katherine Owen
Franklin Templeton Investments
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"I would like to thank-you for the exceptional service you provided to me as a first time customer. I was very pleased with my experience. You were very helpful, provided options to help me decide what eyeglasses looked the best and offering me the best quality lenses for the best price.
You are very pleasant and your energetic personality was infectious.
Monica you are a prime example of 'quality and fantastic customer service'.
Keep on smiling!"
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Ida Lirangi
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"I have been wearing glasses & contact lenses since I was 9 so I am in constant need of a very reliable optical and optician who knows exactly what kind of lenses would suit me best. I was so happy when I found this new store Zoom Optical which is close to my workplace and the service I get from Monica is nothing compared to the other opticals I have been to! Monica really listens to my preferences in eyeglasses and provides suggestions to match my style. I also have very dry eyes and she helped me try on different brands of contact lenses to find out which one would be most comfortable for me. I am so happy with the service and with the prescription glasses I purchased from Zoom Optical and I will surely come back here for another pair next year when I'm due for my next eye checkup."
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Christine Gutierrez, CIP
Client Representative
Marsh/Custom Risk
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"How do you know that you received the best customer service ever from an Optical??
When you find yourself going out of your way referring your friends to that Optical ...
This has been my experience with Zoom.
Impressed Customer.."
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Ossama Aboukeer
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"Monica, thank you very much for all the wonderful service you have provided. You are awesome. I had a terrific nice pleasant experience with you on how you deal with people and most of all your concern is genuine. You rock.
You always have a ready contagious smile with all the people you deal with. You treat every client nicely that is why I'm not surprise you are highly recommended by everyone.
Again, thanks to you Monica. More power to ZOOM Optical."
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Leo Gomez
CTM Document Specialist
Royal Bank of Canada
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"Monica @ Zoom Optical is amazing to deal with. She knew I wanted something funky and different. She provides her customers with a world wide selection because she gets her frames from all over the world which sets her apart from most other run of the mill eyewear places. You won't find her items at chain stores, that's for sure. It can be hard because she has so many different frames to that can provide different looks. But she can help you find something that will set you apart.
It certainly helps that Monica is super friendly, patient, knowledgeable and her attention to detail is top notch. She wants you to walk out excited about your new frames. I trusted her to help me pick out a frame that was different and made a bold statement.
I get comments all the time about my frames and where I got them. I love them!"
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Ray Garces
Project Manager
Oracle Canada
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"I am very happy with my new glasses- they look terrific and fit perfectly. Taking the time to customize the lenses to the shape of my face really made a difference. I'm very impressed with your high level of service, and will certainly recommend Zoom Optical to my friends and family."
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Ryan Robinson
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"I am lucky to have Zoom Optical closed to where I work, but the excellent selection of modern high quality glasses are worth a much longer commute. Thanks to the expertise of Monica So I was able to purchase and maintain a great pair of glasses. I am glad to know that such a great resource exists for all my future eye care needs."
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Ricky Hernden
Senior Research Analyst
Canada CB Richard Ellis
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"I was very impressed by Zoom Optical. They have a great selection & it was easy finding the perfect frames for me. The service I received was top-notch. It had been awhile since I got new glasses & the was completely satisfied with the eye exam & with my selection of frames."
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Lance Rolph
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"How can I tell you no after such great service.!
My experience with you - "Monica takes the time to understand her client's needs and combined with her knowledge of the business and product lines available provides excellent client service and customer care"
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Barbara Taylor
Principal
Barvid Financial Services Inc.
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"The location of Zoom Optical directly across from the escalators in the building with its modern catchy appearance caught my eye. Once inside the service was prompt, cheerful and always helpful. The experience exceeded my expectations. I am completely satisfied with my glasses and would recommend Zoom Optical to anyone wishing to purchase glasses of any type."
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Stephen J. Messinger
MINDEN GROSS LLP
Barristers & Solicitors
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"My teenage son had just lost his brand new prescription glasses and I was stressed shopping around trying to replace it. That is when I came across Zoom Optical! The wide range and flexibility of service and great customer service was almost too good to be true. I had a lot of restrictions to work around and Monica was able to address all of them. I was able to replace my son’s glasses at a great price in record time, and he actually liked them better than the first pair he lost!!!!!
Thank you Monica!!!!"
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Very satisfied customer
Eileen Smith |
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"Zoom Optical is a great place to go for your optical needs. Monica So, proprietor and optician, is helpful, friendly and professional, always looking after the customer's best interest. Zoom has a great selection of frames and contact lenses, all reasonably priced. I would recommend anyone and everyone to Zoom Optical."
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Kathy Clanfield
Transcripts Officer, Investigations
Mutual Fund Dealers Association of Canada
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"I wear graduated lenses and to find the right ones that I could wear all day and work with, was a challenge, including 3 trips to a leading eyeware company who failed to get it right. But Monica
offered me the best options regarding lenses with affordable price
points. Zoom also had my glasses ready in a timely fashion.
I highly recommend Zoom Optical for personal and professional eye care."
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John Corcelli
CBC Radio, Toronto
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"I have been looking at glasses for at least two months until I dropped in to take a look at Zoom Optical.
After Monica presented a number of frames and frame-less glasses I was very impress with the LINDBERG frames.
The glasses were very comfortable, and so was the price compared to other companies. I was very concerned about the weight of the glasses, but I was assured they would be light weight and comfortable to wear.
Thanks to Monica at Zoom Optical."
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Anthony Daniel
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"As a happy customer, I would like to drop you a quick note. I picked up my new pair of eyeglasses (Mykita Lite "Mats" with Essilor 1.74 lens) about a week ago. The frame fits the shape of my face very well and the lens are so thin & light. Thanks for your professional advice and service. I do not hesitate recommending your service to my friends and colleagues."
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John Mok, Manager
Group Risk Management - Credit
Royal Bank of Canada
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"I had acquired a pair of Ray-Ban sunglasses from elsewhere. Unfortunately, I subsequently broke one of the arms of the frame and after returning to the place of purchase I was told that there was nothing they could do to repair the frame. I happened to visit Zoom Optical and was pleasantly surprised when I was told that the frames could in fact be repaired. A couple of days later, I was able to collect my repaired sunglasses that had been professionally repaired at a very reasonable cost. Needless to say, I was most pleased with the courteous, professional and efficient service provided by Zoom Optical."
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Richard Fitt, FCIP
Aon Benfield Canada ULC
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